Kindle device getting frozen frequently? You can get rid of this problem by getting in touch with experts who are aware of all the issues befalling Kindle. Log onto Kindle com support to reach out to those experts.
Have you just bought Kindle Paperwhite and now dealing with the freezing problem in it? Well, you are not alone, as many people are facing this problem in Kindle Paperwhite and other models of Kindle.
Like other technologies, there is a huge chance that you may face problems related to frozen screen or slow response on your Kindle device, regardless of its model. The solution to this problem is quite simple, and we are going to discuss it in this blog post. If you follow the steps in the right order, then it is very much possible that you won’t require Kindle help.
Problem: The eBook in Kindle is not opening or stopped responding
Solution: If you found that the Kindle Paperwhite has frozen when you are reading a book or is not working in the way in which you wanted it to work, then you should go to ‘Menu’ option and ‘Restart’ the device. If that doesn’t work, then do a hard restart.
If these solutions don’t work for you, then there is a huge chance that the file is corrupted. If it is indeed corrupted, then you have to remove the file and see, whether that solves the issue or not. There is no need to feel worried about the book because it is present in the cloud service of Amazon. So, you can go to www Kindle com support to know how to get into your Amazon account to download that particular book. If you have downloaded or purchased the book from any other source, then you have to look at that source again, or you should have a backup before removing that book.
How to remove an item from your Kindle Paperwhite or Kindle Fire?
Here are the steps that you need to follow in order to remove the items from your Kindle:
1. Go to the home screen of your device, then tap and hold down on the file that you want to remove.
2. You will see several options from which you have to select ‘Remove from Device’ option.
3. Choosing this option deletes that particular file from your Kindle.
4. Now, you can restart your Kindle device by pressing and holding the power button for 30-45 seconds.
If there is any problem, then you know that you have Amazon Kindle Support to seek help from.
So, now you have to read any other eBook and check whether it has got the same issues or is working fine. If it is working fine, then you can download the deleted eBook again from Amazon or any other source from where you have downloaded or purchased the book earlier.
What to do when the Kindle freezes or becomes very slow?
If your Kindle Paperwhite, Kindle Fire, Kindle Oasis or any other model is working slowly or freezes often, then you can follow the below-mentioned steps to restart or hard restart the device.
1. Tap ‘Menu’ button followed by ‘Settings’.
2. Tap ‘Menu’ button again and select ‘Restart’ device.
Wait for the device to get restarted, and then, move on to the further steps. If the problem doesn’t resolve after a plain restart, then you should try a hard restart.
- Press the power button and hold it for 45 seconds.
- After that, press the power button again.
- You will see the start-up screen followed by which you will see a progress bar. Once the restart process is completed, you will see the home screen.
If you are using Kindle Fire, then you can take Kindle Fire support help to hard restart the device. There is an arrangement made by the company for Kindle Fire users to find the best solution for their issues.
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